Univention Bugzilla – Bug 49541
certificate check: Display proper error message instead on traceback when server can not be reached
Last modified: 2019-08-20 10:11:05 CEST
Created attachment 10046 [details] SCreenshot diagnose module When the diagnose module checks certificates it tries to establish a connection to the target. IF this network connection fails for whatever reason a traceback is given. This traceback is displayed in UMC. Tracebacks should never be seen by customers- we should have a proper error message here.
Yes, I think instead of tracebacks the regular error handling should be done and a traceback-feedback-send dialog should be shown.
Well, a generic "unknown error - send feedback to Univention" might be better but in the end for the customer it is the same. He will have no real idea what is going wrong. I would prefer a proper error message like "Network connection has failed" or "Not able to contact target <HOSTNAME>". When he gets an information about the possible root cause he will feel better informed and possibly can check on his own his environment. This improves trust into the product.... not giving useless error messages. Just my thoughts.
Of course, but this is only possible for your specific problem. Error handling for that case must be added, too.