Bug 49624 – CUPS "Filter failed" with hpijs Drivers

Bug 49624 - CUPS "Filter failed" with hpijs Drivers


Summary:	CUPS "Filter failed" with hpijs Drivers

Status:	NEW

Product:	UCS
Classification:	Unclassified
Component:	Printserver
Version:	UCS 4.4
Hardware:	Other Linux

Importance:	P5 normal (vote)
Target Milestone:	---
Assigned To:	UCS maintainers
QA Contact:	UCS maintainers

URL:
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Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2019-06-11 08:31 CEST by Christian Völker
Modified:	2019-06-11 08:31 CEST (History)
CC List:	0 users

See Also:
What kind of report is it?:	Bug Report
What type of bug is this?:	2: Improvement: Would be a product improvement
Who will be affected by this bug?:	2: Will only affect a few installed domains
How will those affected feel about the bug?:	2: A Pain – users won’t like this once they notice it
User Pain:	0.046
Enterprise Customer affected?:	Yes
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number:	2019060721000331
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Description Christian Völker

2019-06-11 08:31:37 CEST

When using the HP driver (hpijs) for an HP Laserjet P4515x the printer suddenly fails with "Filter failed":

'Process is dying with \"Unable to determine number of pages, page count: -1'.

(The Debian bug [https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=926576] is not related as in UCS we still use previous version (9.26a) of Ghostscript)

By using the cups provided driver the printer works fine.