Bug 52342 – Interner Server-Fehler in "passwordreset/get_reset_methods".

Bug 52342 - Interner Server-Fehler in "passwordreset/get_reset_methods".


Summary:	Interner Server-Fehler in "passwordreset/get_reset_methods".

Status:	NEW

Product:	UCS
Classification:	Unclassified
Component:	Self Service
Version:	UCS 4.4
Hardware:	Other Linux

Importance:	P5 normal (vote)
Target Milestone:	---
Assigned To:	UMC maintainers
QA Contact:	UMC maintainers

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2020-11-10 13:54 CET by Riya Bhattacharjee
Modified:	2022-06-29 17:12 CEST (History)
CC List:	3 users (show)

See Also:
What kind of report is it?:	Bug Report
What type of bug is this?:	5: Major Usability: Impairs usability in key scenarios
Who will be affected by this bug?:	2: Will only affect a few installed domains
How will those affected feel about the bug?:	2: A Pain – users won’t like this once they notice it
User Pain:	0.114
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number:	2021010721000488, 2021011221000441, 2021010821000619, 2020110821000316, 2020110321000174, 2020103121000382, 2020102921000627, 2020102521000152, 2020102021000411, 2020102021000401, 2020111021000491, 2020111021000731, 2020111621000284, 2020112621000729
Bug group (optional):	External feedback
Max CVSS v3 score:

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Description Riya Bhattacharjee

2020-11-10 13:54:58 CET

Comment 1 Riya Bhattacharjee

2020-11-10 13:56:51 CET

ticket # 2020110821000316:

UCS Version: undefined

Interner Server-Fehler in "passwordreset/get_reset_methods".
ValueError: SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.
raise ValueError("SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.")
File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/send_with_external.py", line 67, in __init__
plugins[plugin_class.send_method()] = plugin_class(log)
File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/__init__.py", line 38, in get_plugins
self.send_plugins = get_sending_plugins(MODULE.process)
File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/__init__.py", line 264, in init
self.__handler.init()
File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 309, in handle
six.reraise(self.__init_etype, self.__init_exc, self.__init_etraceback)
File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 268, in handle
self.handle(msg)
File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 198, in _recv
six.reraise(etype, exc, etraceback)
File "/usr/lib/python2.7/dist-packages/univention/management/console/base.py", line 359, in __error_handling
Traceback (most recent call last):

Request: passwordreset/get_reset_methods
Interner Server-Fehler in "passwordreset/get_reset_methods".

Comment 2 Riya Bhattacharjee

2020-11-10 13:59:31 CET

ticket 2020110321000174:

UCS Version: undefined

Interner Server-Fehler in "passwordreset/get_reset_methods".
ValueError: SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.
raise ValueError("SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.")
File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/send_with_external.py", line 67, in __init__
plugins[plugin_class.send_method()] = plugin_class(log)
File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/__init__.py", line 38, in get_plugins
self.send_plugins = get_sending_plugins(MODULE.process)
File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/__init__.py", line 264, in init
self.__handler.init()
File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 309, in handle
six.reraise(self.__init_etype, self.__init_exc, self.__init_etraceback)
File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 268, in handle
self.handle(msg)
File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 198, in _recv
six.reraise(etype, exc, etraceback)
File "/usr/lib/python2.7/dist-packages/univention/management/console/base.py", line 359, in __error_handling
Traceback (most recent call last):

Request: passwordreset/get_reset_methods
Interner Server-Fehler in "passwordreset/get_reset_methods".

Comment 10 Florian Best

2020-11-17 16:07:28 CET

Fixed traceback order/whitespace:

Interner Server-Fehler in "passwordreset/get_reset_methods".

Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/univention/management/console/base.py", line 359, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 198, in _recv
    self.handle(msg)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 268, in handle
    six.reraise(self.__init_etype, self.__init_exc, self.__init_etraceback)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 309, in handle
    self.__handler.init()
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/__init__.py", line 264, in init
    self.send_plugins = get_sending_plugins(MODULE.process)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/__init__.py", line 38, in get_plugins
    plugins[plugin_class.send_method()] = plugin_class(log)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/send_with_external.py", line 67, in __init__
    raise ValueError("SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.")
ValueError: SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.

Comment 13 Riya Bhattacharjee

2020-12-01 11:31:23 CET

ticket number 2020112621000729 added

Comment 14 Riya Bhattacharjee

2021-01-12 12:31:30 CET

UCS Version: undefined

count
ConnectionError: 1 keys failed
Interner Server-Fehler in "passwordreset/get_reset_methods".

Comment 15 Riya Bhattacharjee

2021-01-12 13:52:42 CET

UCS Version: 4.4-7 errata863 (Blumenthal)

Interner Server-Fehler in "passwordreset/get_reset_methods".
Request: passwordreset/get_reset_methods

Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/univention/management/console/base.py", line 359, in __error_handling
	six.reraise(etype, exc, etraceback)
    File "/usr/lib/python2.7/dist-packages/univention/management/console/base.py", line 262, in execute
	function.__func__(self, request, *args, **kwargs)
    File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/__init__.py", line 102, in _decorator
	return func(self, request, *args, **kwargs)
    File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/__init__.py", line 155, in _decorated
	total_limit_reached, total_max_wait = _check_limits(self.memcache, self.total_limits)
    File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/__init__.py", line 137, in _check_limits
    count = memcache.incr(key)
    ServerDown: 1 keys failed
Interner Server-Fehler in "passwordreset/get_reset_methods".

Comment 16 Riya Bhattacharjee

2021-01-12 14:01:44 CET

UCS Version: undefined

Interner Server-Fehler in "passwordreset/get_reset_methods".Request: passwordreset/get_reset_methods
 
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/univention/management/console/base.py", line 359, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 198, in _recv
    self.handle(msg)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 268, in handle
    six.reraise(self.__init_etype, self.__init_exc, self.__init_etraceback)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 309, in handle
    self.__handler.init()
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/__init__.py", line 262, in init
    self.send_plugins = get_sending_plugins(MODULE.process)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/__init__.py", line 38, in get_plugins
    plugins[plugin_class.send_method()] = plugin_class(log)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/send_with_external.py", line 67, in __init__
    raise ValueError("SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.")
ValueError: SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.
Interner Server-Fehler in "passwordreset/get_reset_methods".

Comment 17 Riya Bhattacharjee

2021-01-12 14:04:49 CET

Ticket 2021010721000479
UCS Version: undefined

Interner Server-Fehler in "passwordreset/get_reset_methods".Request: passwordreset/get_reset_methods
 
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/univention/management/console/base.py", line 359, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 198, in _recv
    self.handle(msg)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 268, in handle
    six.reraise(self.__init_etype, self.__init_exc, self.__init_etraceback)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/protocol/modserver.py", line 309, in handle
    self.__handler.init()
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/__init__.py", line 262, in init
    self.send_plugins = get_sending_plugins(MODULE.process)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/__init__.py", line 38, in get_plugins
    plugins[plugin_class.send_method()] = plugin_class(log)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/passwordreset/sending/send_with_external.py", line 67, in __init__
    raise ValueError("SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.")
ValueError: SendWithExternal: UCR umc/self-service/passwordreset/external/command must contain the path to the program to execute.
Interner Server-Fehler in "passwordreset/get_reset_methods".

Comment 18 Riya Bhattacharjee

2021-01-12 15:49:00 CET

Same Issue reported in tickets 2021010621000864, 2021010521000866, 2021010521000857, 2020121621000201, 2020121321000206, 2020121121000782

Comment 19 Riya Bhattacharjee

2021-01-14 11:27:06 CET

Ticket 2020120421000401, 2020120421000385, 2020120421000152

Comment 20 Riya Bhattacharjee

2021-03-02 11:55:23 CET

Ticket#2021022821000151

Comment 21 Riya Bhattacharjee

2021-03-02 15:07:33 CET

Ticket#2021021721000412

Comment 23 Riya Bhattacharjee

2021-04-08 14:40:51 CEST

Same Issue reported in feedback ticket 2021032921000228

Comment 24 Riya Bhattacharjee

2021-04-08 14:50:09 CEST

reported in feedback ticket 2021032421001085

Comment 25 Riya Bhattacharjee

2021-04-20 10:33:38 CEST

reported in feedback ticket 2021041421000772

Comment 26 Riya Bhattacharjee

2021-09-07 16:54:06 CEST

reported again in ticket# 2021072921000444

Comment 30 Riya Bhattacharjee

2022-02-08 11:51:01 CET

Reported in feedback Ticket 2022020521000068

Comment 31 Riya Bhattacharjee

2022-03-08 12:34:33 CET

Again reported in Feedback Ticket# 2022022121000224