Bug 38204

Summary:	Improve display of error messages
Product:	UCS	Reporter:	Alexander Kläser <klaeser>
Component:	UMC (Generic)	Assignee:	UMC maintainers <umc-maintainers>
Status:	NEEDMOREINFO ---	QA Contact:
Severity:	normal
Priority:	P5	CC:	best, gohmann, michelsmidt, steuwer, wiesenthal
Version:	UCS 4.4
Target Milestone:	UCS 4.0-x
Hardware:	Other
OS:	Linux
See Also:	https://forge.univention.org/bugzilla/show_bug.cgi?id=39808 https://forge.univention.org/bugzilla/show_bug.cgi?id=39963 https://forge.univention.org/bugzilla/show_bug.cgi?id=36690 https://forge.univention.org/bugzilla/show_bug.cgi?id=42904
What kind of report is it?:	Bug Report	What type of bug is this?:	2: Improvement: Would be a product improvement
Who will be affected by this bug?:	3: Will affect average number of installed domains	How will those affected feel about the bug?:	2: A Pain – users won’t like this once they notice it
User Pain:	0.069	Enterprise Customer affected?:
School Customer affected?:		ISV affected?:
Waiting Support:		Flags outvoted (downgraded) after PO Review:
Ticket number:		Bug group (optional):	Design
Max CVSS v3 score:
Attachments:	Google error page Screenshot Github error page

Description Alexander Kläser

2015-04-07 09:02:31 CEST

Created attachment 6808 [details]
Google error page

See attached an example screenshot from Google...

Comment 1 Florian Best

2015-05-08 17:09:18 CEST

*** Bug 34263 has been marked as a duplicate of this bug. ***

Comment 2 Florian Best

2015-05-19 16:31:07 CEST

Created attachment 6913 [details]
Screenshot

To compare, our current errors look like this.

Comment 3 Alexander Kläser

2015-05-26 13:15:56 CEST

We could add an icon with a penguin: http://iconmonstr.com/?s=penguin

Comment 4 Florian Best

2016-09-09 15:41:33 CEST

*** Bug 33748 has been marked as a duplicate of this bug. ***

Comment 5 Florian Best

2017-08-04 16:52:42 CEST

Created attachment 9094 [details]
Github error page

Comment 6 Stefan Gohmann

2019-01-03 07:16:11 CET

This issue has been filled against UCS 4.0. The maintenance with bug and security fixes for UCS 4.0 has ended on 31st of May 2016.

Customers still on UCS 4.0 are encouraged to update to UCS 4.3. Please contact
your partner or Univention for any questions.

If this issue still occurs in newer UCS versions, please use "Clone this bug" or simply reopen the issue. In this case please provide detailed information on how this issue is affecting you.

Comment 7 Ingo Steuwer

2023-10-09 13:55:16 CEST

This bug report lacks information - what is the expected from a "fix" here?

Comment 8 Florian Best

2023-10-10 10:13:41 CEST

(In reply to Ingo Steuwer from comment #7)
> This bug report lacks information - what is the expected from a "fix" here?

I would like to improve the whole error information and represention.
Every error should have a "title" (summary) and a longer description about the error and maybe information how a Administrator could fix this problem.
Partly over time we already have this, e.g. when UMC server, LDAP server /etc is not running it tells to "systemctl restart …".
Or for regular users there should be the information to retry this again in X minutes or to try to relogin and see if it still occurs.
The title should not just be "An error occurred".
If it's a HTTP error it should also mention the status code and description / reason phrase. Probably just in the dialog title.

If there is a traceback, it should be collapsed by default.
It should be clear that when sending this error as feedback that it goes to the vendor Univention of the software and not to e.g. the school administrator. So we cannot fix it if you cannot login because your password is wrong or whatever. We have a lot of those feedback reports where users directly ask for help.

Also the error should look better, e.g. with a nice error image and user friendly information, not too technical from the beginning.