Univention Bugzilla – Bug 45899
Request license after successful setup of app appliance raises unknown error
Last modified: 2018-01-17 14:21:22 CET
I setup a Kopano app appliance with VirtualBox and went through the system setup wizard. On the screen account information I did _not_ enter an email address to see how the setup handles that. The system setup finished successfully. I then entered the IP address into my browser and was greeted with the form to request a license. I entered my email address and received "Unknown error". See Ticket#2017121921000452 for a screenshot. I also tried the other with a new virtual machine and entered the email address on the account information screen. I received an email with the license as expected. This path works.
I have tried the same approach with the Nextcloud App appliance and had the same behavior. When I leave the field for the email address on the screen of the account information during system setup empty, I cannot request a license.
Created attachment 9340 [details] Error with BlueSpice Appliance The error occurred again. I used the test build for the BlueSpice appliance for VirtualBox. During the setup I did explicitely not provide and email address. After system setup the browser asked me for the email address as in the attached screenshot.
I just checked the BlueSpice appliance with different browsers. 1) Requesting the license worked with Chromium Version 63.0.3239.84 (Entwickler-Build) built on Debian 9.3, running on Debian 9.3 (64-Bit) 2) The request throwed the error already shown via Screenshot on Firefox ESR 52.5.2 (64-Bit).
I checked again with the Firefox browser and testet another profile without plugins. This profile worked and the license has been requested. Just as side note, I use the HTTPS link, accept the certificate temporarily.
After further investigation it came up that the plugin "Privacy Badge" blocked license.univention.de. The setting for this domain was on "blocked" (left). Changing it to "allowed" (right, green) did trigger a license request. My Firefox had Privacy Badger 2017.11.20 installed. Tested with Chromium and blocking license.univention.de triggered the same error.
Maybe we could add a knowledge base article which describes the different cases. We can link the article in the error dialog.
5daffc0 Add information about blocking browser addons to system activation error message b745d08 + 170360ea fix typo Package: univention-system-activation Version: 2.0.2-15A~4.2.0.201801111753 Branch: ucs_4.2-0 Scope: errata4.2-3 univention-system-activation.yaml 3f17043c merge to 4.3, build as univention-system-activation 3.0.0-2A~4.3.0.201801111758 QA: Please test message appearance and QA the support article https://help.univention.com/t/7698
Slight improvement thanks to Florian: The link is now opened in a new tab 6da0b15e + d6495824 4.2-3, univention-system-activation 2.0.2-16A~4.2.0.201801121501 19b7a584 merge to 4.3 univention-system-activation 3.0.0-3A~4.3.0.201801121514
The English message does not end in a dot, the German one does. Is it supposed to be that way? Should the support article also include a German version?
Current policy is to create english articles only. I would prefer to maintain only one article. 12d6de6f Fix sentence univention-system-activation 2.0.2-17A~4.2.0.201801161217 yaml updated + merged to 4.3
Looks good now :) What I tested: English/German error message -> OK Support article -> OK YAML -> OK -> Verified
<http://errata.software-univention.de/ucs/4.2/264.html>