Bug 36739 – helpdesk message is limited to ISO8859-1 (no utf8 possible)

Bug 36739 - helpdesk message is limited to ISO8859-1 (no utf8 possible)


Summary:	helpdesk message is limited to ISO8859-1 (no utf8 possible)

Status:	CLOSED FIXED

Product:	UCS@school
Classification:	Unclassified
Component:	UMC - Helpdesk
Version:	UCS@school 4.0
Hardware:	Other Linux

Importance:	P5 normal (vote)
Target Milestone:	UCS@school 4.0 R2
Assigned To:	Florian Best
QA Contact:	Alexander Kramer

URL:
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Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2014-11-17 11:30 CET by Florian Best
Modified:	2015-05-11 19:24 CEST (History)
CC List:	1 user (show)

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Description Florian Best

2014-11-17 11:30:03 CET

File "/usr/lib/pymodules/python2.7/notifier/threads.py", line 82, in _run
    tmp = self._function()
  File "/usr/lib/pymodules/python2.7/notifier/__init__.py", line 104, in __call__
    return self._function( *tmp, **self._kwargs )
  File "/usr/lib/pymodules/python2.7/univention/management/console/modules/helpdesk/__init__.py", line 83, in _send_thread
    msg = msg.encode('latin1')

UnicodeEncodeError: 'latin-1' codec can't encode character u'\u2192' in position 168: ordinal not in range(256)

Comment 1 Florian Best

2014-11-17 13:19:24 CET

The message also does not contain a Content-Type header.
Should be set:
Content-Type: text/plain; charset=UTF-8\r\n

Comment 2 Florian Best

2015-04-17 13:27:07 CEST

Messages now can contain UTF-8 characters like '→'. Even the subject header may contain UTF-8 (if the school name or category contains such a character).
The correct content-type header is set.

Package: ucs-school-umc-helpdesk
Fix: svn r59785, r59786

Comment 3 Alexander Kramer

2015-04-22 13:05:37 CEST

OK - debian changelog
OK - xml changelog
OK - utf8 support

Absender: Daniel Krause (d.krause1)
Schule: DEV School
E-Mail-Adresse: d.krause1@school.two
Telefonnummer: 0815
Kategorie: Hardware
Nachricht: 
←ŧ←ŧ←ŧ←↓↓ŋŧ←¶¶ŧŧ¶€ŧ←¶ŧ€¶ŧ←←¶ŧ¶€←ŧ←¶€ŧ←

OK - content type header

Date: Wed, 22 Apr 2015 13:04:34 +0200
Mime-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: base64
X-Mailer: Zarafa 7.1.12-48726

Comment 4 Florian Best

2015-05-11 19:24:51 CEST

UCS@school 4.0 R2 v1 has been released:
http://docs.univention.de/release-notes-ucsschool-4.0R2v1-de.html

If this error occurs again, please use "Clone This Bug".