Bug 47230 - Setup aborts because "connection to the UMC Server broke up unexpectedly"
Setup aborts because "connection to the UMC Server broke up unexpectedly"
Status: RESOLVED WONTFIX
Product: UCS
Classification: Unclassified
Component: System setup
UCS 4.3
Other Linux
: P5 normal (vote)
: ---
Assigned To: UCS maintainers
UCS maintainers
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2018-06-21 21:48 CEST by Arvid Requate
Modified: 2021-05-14 16:34 CEST (History)
2 users (show)

See Also:
What kind of report is it?: Bug Report
What type of bug is this?: 6: Setup Problem: Issue for the setup process
Who will be affected by this bug?: 1: Will affect a very few installed domains
How will those affected feel about the bug?: 3: A User would likely not purchase the product
User Pain: 0.103
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
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Screenshot (51.54 KB, image/png)
2018-06-21 21:48 CEST, Arvid Requate
Details

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Description Arvid Requate univentionstaff 2018-06-21 21:48:52 CEST
Created attachment 9569 [details]
Screenshot

While testing the fix for Bug #42124 I repeatedly ran into the situation that the UMC server connection broke (probably due to inactivity) in the system setup dialog and I had no way to recover from that (F5 => eternal spinner).
Comment 1 Florian Best univentionstaff 2019-03-15 21:39:00 CET
I don't really understand the situation: You are on the software selection page. Didn't you do anything there for a long time?
This message comes when the UMC-WebServer connection to the UMC-Server breaks (e.g. because the UMC-Server restarts or crashes).
Log files would help.
Comment 2 Arvid Requate univentionstaff 2019-03-20 18:14:06 CET
> Didn't you do anything there for a long time?

Yes, as mentioned in the Description of the bug.

The issue is:

> I had no way to recover from that (F5 => eternal spinner).
Comment 3 Florian Best univentionstaff 2019-03-20 18:34:45 CET
(In reply to Arvid Requate from comment #2)
> > I had no way to recover from that (F5 => eternal spinner).
If F5 doesn't work anymore, it sounds like that the UMC-(Web-)-Server or Apache doesn't run anymore. Maybe it crashed?

Is it reliable reproducible?
If this happens to you next time, tell me, then I will have a look.
Extra information which would help:
right click → "Inspect element (Q)" → Select "Console" and make a screenshot of error messages in the console. Same for the "Network" tab.
Then we see if there are javascript errors and which requests go wrong (or hang).

Not sure, could be related to Bug #48157.
Comment 4 Ingo Steuwer univentionstaff 2021-05-14 15:42:06 CEST
This issue has been filed against UCS 4.3.

UCS 4.3 is out of maintenance and many UCS components have changed in later releases. Thus, this issue is now being closed.

If this issue still occurs in newer UCS versions, please use "Clone this bug" or reopen it and update the UCS version. In this case please provide detailed information on how this issue is affecting you.