Bug 47839 - Error 422: Invalid license: License is missing
Summary: Error 422: Invalid license: License is missing
Status: RESOLVED WONTFIX
Alias: None
Product: UCS
Classification: Unclassified
Component: License
Version: UCS 4.4
Hardware: Other Linux
: P5 normal
Target Milestone: ---
Assignee: UMC maintainers
QA Contact: UMC maintainers
URL:
Keywords:
: 48055 (view as bug list)
Depends on: 46098
Blocks:
  Show dependency tree / graph
 
Reported: 2018-09-20 10:36 CEST by Nico Gulden
Modified: 2025-02-05 09:29 CET (History)
6 users (show)

See Also:
What kind of report is it?: Bug Report
What type of bug is this?: 6: Setup Problem: Issue for the setup process
Who will be affected by this bug?: 1: Will affect a very few installed domains
How will those affected feel about the bug?: 5: Blocking further progress on the daily work
User Pain: 0.171
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number: 2020020321000146, 2018100421000115, 2018111921001068, 2018111321000571, 2018110521000479, 2018112721001034, 2019050421000561, 2019050521000023, 2019031121000015, 2018100221001252, 2018120221000161, 2019011621000251, 2019052321000865, 2019052121000887
Bug group (optional): Appliance, External feedback
Customer ID:
Max CVSS v3 score:

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Description Nico Gulden univentionstaff 2018-09-20 10:36:37 CEST 
I have recent reports that users experience the message again:

The following error occurred:

Error 422: Invalid licence: Licence is missing.

If you encounter problems during the activation, please send an email to: feedback@univention.de

+++ This bug was initially created as a clone of Bug #46098 +++

Users complain about Error 422: Invalid license: License is missing.
Comment 1 Nico Gulden univentionstaff 2018-09-20 10:37:18 CEST 
Reported occurrence with Nextcloud Appliance VMware ESXi image.
Comment 2 Jürn Brodersen univentionstaff 2018-09-20 12:20:14 CEST 
I tested the latest Nextcloud Appliance VMware ESXi from univention.de and can't reproduce this.

-> Set to need more info

I will also talk to the UMC Team and ask if could implement a fix for bug 46790 in one of the next sprints.
Comment 3 Erik Damrose univentionstaff 2018-09-20 12:37:38 CEST 
Which Browser in which version was used? Which browser plugins were active?
Comment 4 Nico Gulden univentionstaff 2018-10-25 16:50:03 CEST 
*** Bug 48055 has been marked as a duplicate of this bug. ***
Comment 5 Nico Gulden univentionstaff 2018-11-29 09:27:42 CET 
User at Ticket#2018110521000479 reported using VMWare ESXi with ownCloud App Appliance on UCS 4.3.
Comment 7 Philipp Hahn univentionstaff 2019-10-29 16:48:13 CET 
UCS Technical Training 2019-10-24/25
  172.16.1.60
  172.16.1.70

Import from UMC failed, but worked from command-line. Issue with the LDAP connection?

# univention-ldapsearch -LLLo ldif-wrap=no -b cn=admin,cn=license,cn=univention,dc=schulung6,dc=ucs createTimestamp entryCSN
dn: cn=admin,cn=license,cn=univention,dc=schulung6,dc=ucs
createTimestamp: 20191024115837Z
entryCSN: 20191024115837.337594Z#000000#000#000000

# date -d 2019-10-24\ 11:58:37Z
Do 24. Okt 13:58:37 CEST 2019

# less /var/log/univention/management-console-module-udm.log
24.10.19 13:58:02.515  PARSER      ( INFO    ) : UMCP REQUEST 157191828245691-3764 parsed successfully
24.10.19 13:58:02.516  MODULE      ( INFO    ) : Received request 157191828245691-3764
24.10.19 13:58:02.516  PROTOCOL    ( INFO    ) : Received UMCP UPLOAD REQUEST 157191828245691-3764
24.10.19 13:58:02.516  MODULE      ( INFO    ) : Executing ['udm/license/import']
24.10.19 13:58:02.518  MODULE      ( ERROR   ) : License import failed (malformed LDIF): SERVER_DOWN({'desc': "Can't contact LDAP server"},)
24.10.19 13:58:02.519  PROTOCOL    ( INFO    ) : Sending UMCP RESPONSE 157191828245691-3764
Comment 8 Florian Best univentionstaff 2019-10-29 16:50:08 CET 
Happened on a DC Master?
Is it reproducible when one do it a second time?
Comment 9 Philipp Hahn univentionstaff 2019-10-29 17:10:57 CET 
(In reply to Florian Best from comment #8)
> Happened on a DC Master?

Yes, two trainee PCs were affected - both times it was the Master.

> Is it reproducible when one do it a second time?

(In reply to Florian Best from comment #7)
>> Import from UMC failed, but worked from command-line.

We did not re-try it again after I fixed the trainee PCs from the CLI.
Comment 10 Nico Gulden univentionstaff 2020-03-13 10:15:33 CET 
User feedback at Ticket#2019062021000387

The error message in the screenshot said: Error 422: Invalid licence: no value-spec in '[object Object]'
Comment 11 Ingo Steuwer univentionstaff 2020-04-17 13:02:27 CEST 
(In reply to Nico Gulden from comment #10)
> User feedback at Ticket#2019062021000387
> 
> The error message in the screenshot said: Error 422: Invalid licence: no
> value-spec in '[object Object]'

same in 2020020321000146
Comment 12 Ingo Steuwer univentionstaff 2020-04-17 13:04:52 CEST 
We have about 1 feedback of this or similar to this bug per quarter - therefore I reduce the "Who will be affected"
Comment 13 Jan-Luca Kiok univentionstaff 2025-02-05 09:29:08 CET 
This issue has been filed against UCS 4.4.

UCS 4.4 is out of maintenance and components may have vastly changed in later releases. Thus, this issue is now being closed.

If this issue still occurs in newer versions, please use "Clone this bug" or reopen this issue. In this case please provide information on how this issue is affecting you.