Bug 47839 - Error 422: Invalid license: License is missing
Error 422: Invalid license: License is missing
Status: NEW
Product: UCS
Classification: Unclassified
Component: License
UCS 4.4
Other Linux
: P5 normal (vote)
: ---
Assigned To: UMC maintainers
UMC maintainers
:
: 48055 (view as bug list)
Depends on: 46098
Blocks:
  Show dependency treegraph
 
Reported: 2018-09-20 10:36 CEST by Nico Gulden
Modified: 2020-04-17 13:04 CEST (History)
6 users (show)

See Also:
What kind of report is it?: Bug Report
What type of bug is this?: 6: Setup Problem: Issue for the setup process
Who will be affected by this bug?: 1: Will affect a very few installed domains
How will those affected feel about the bug?: 5: Blocking further progress on the daily work
User Pain: 0.171
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number: 2020020321000146, 2018100421000115, 2018111921001068, 2018111321000571, 2018110521000479, 2018112721001034, 2019050421000561, 2019050521000023, 2019031121000015, 2018100221001252, 2018120221000161, 2019011621000251, 2019052321000865, 2019052121000887
Bug group (optional): Appliance, External feedback
Max CVSS v3 score:


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Description Nico Gulden univentionstaff 2018-09-20 10:36:37 CEST
I have recent reports that users experience the message again:

The following error occurred:

Error 422: Invalid licence: Licence is missing.

If you encounter problems during the activation, please send an email to: feedback@univention.de

+++ This bug was initially created as a clone of Bug #46098 +++

Users complain about Error 422: Invalid license: License is missing.
Comment 1 Nico Gulden univentionstaff 2018-09-20 10:37:18 CEST
Reported occurrence with Nextcloud Appliance VMware ESXi image.
Comment 2 Jürn Brodersen univentionstaff 2018-09-20 12:20:14 CEST
I tested the latest Nextcloud Appliance VMware ESXi from univention.de and can't reproduce this.

-> Set to need more info

I will also talk to the UMC Team and ask if could implement a fix for bug 46790 in one of the next sprints.
Comment 3 Erik Damrose univentionstaff 2018-09-20 12:37:38 CEST
Which Browser in which version was used? Which browser plugins were active?
Comment 4 Nico Gulden univentionstaff 2018-10-25 16:50:03 CEST
*** Bug 48055 has been marked as a duplicate of this bug. ***
Comment 5 Nico Gulden univentionstaff 2018-11-29 09:27:42 CET
User at Ticket#2018110521000479 reported using VMWare ESXi with ownCloud App Appliance on UCS 4.3.
Comment 7 Philipp Hahn univentionstaff 2019-10-29 16:48:13 CET
UCS Technical Training 2019-10-24/25
  172.16.1.60
  172.16.1.70

Import from UMC failed, but worked from command-line. Issue with the LDAP connection?

# univention-ldapsearch -LLLo ldif-wrap=no -b cn=admin,cn=license,cn=univention,dc=schulung6,dc=ucs createTimestamp entryCSN
dn: cn=admin,cn=license,cn=univention,dc=schulung6,dc=ucs
createTimestamp: 20191024115837Z
entryCSN: 20191024115837.337594Z#000000#000#000000

# date -d 2019-10-24\ 11:58:37Z
Do 24. Okt 13:58:37 CEST 2019

# less /var/log/univention/management-console-module-udm.log
24.10.19 13:58:02.515  PARSER      ( INFO    ) : UMCP REQUEST 157191828245691-3764 parsed successfully
24.10.19 13:58:02.516  MODULE      ( INFO    ) : Received request 157191828245691-3764
24.10.19 13:58:02.516  PROTOCOL    ( INFO    ) : Received UMCP UPLOAD REQUEST 157191828245691-3764
24.10.19 13:58:02.516  MODULE      ( INFO    ) : Executing ['udm/license/import']
24.10.19 13:58:02.518  MODULE      ( ERROR   ) : License import failed (malformed LDIF): SERVER_DOWN({'desc': "Can't contact LDAP server"},)
24.10.19 13:58:02.519  PROTOCOL    ( INFO    ) : Sending UMCP RESPONSE 157191828245691-3764
Comment 8 Florian Best univentionstaff 2019-10-29 16:50:08 CET
Happened on a DC Master?
Is it reproducible when one do it a second time?
Comment 9 Philipp Hahn univentionstaff 2019-10-29 17:10:57 CET
(In reply to Florian Best from comment #8)
> Happened on a DC Master?

Yes, two trainee PCs were affected - both times it was the Master.

> Is it reproducible when one do it a second time?

(In reply to Florian Best from comment #7)
>> Import from UMC failed, but worked from command-line.

We did not re-try it again after I fixed the trainee PCs from the CLI.
Comment 10 Nico Gulden univentionstaff 2020-03-13 10:15:33 CET
User feedback at Ticket#2019062021000387

The error message in the screenshot said: Error 422: Invalid licence: no value-spec in '[object Object]'
Comment 11 Ingo Steuwer univentionstaff 2020-04-17 13:02:27 CEST
(In reply to Nico Gulden from comment #10)
> User feedback at Ticket#2019062021000387
> 
> The error message in the screenshot said: Error 422: Invalid licence: no
> value-spec in '[object Object]'

same in 2020020321000146
Comment 12 Ingo Steuwer univentionstaff 2020-04-17 13:04:52 CEST
We have about 1 feedback of this or similar to this bug per quarter - therefore I reduce the "Who will be affected"