Bug 48382 - updater/updates/query: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>
Summary: updater/updates/query: Configuration error: <urlopen error ('_ssl.c:645: The ...
Status: NEW
Alias: None
Product: UCS
Classification: Unclassified
Component: Update - univention-updater
Version: UCS 4.4
Hardware: Other Linux
: P5 normal
Target Milestone: ---
Assignee: UCS maintainers
QA Contact: UCS maintainers
URL:
Keywords:
Depends on: 55499
Blocks:
  Show dependency tree / graph
 
Reported: 2018-12-19 16:47 CET by Johannes Keiser
Modified: 2023-07-06 13:38 CEST (History)
5 users (show)

See Also:
What kind of report is it?: Bug Report
What type of bug is this?: 5: Major Usability: Impairs usability in key scenarios
Who will be affected by this bug?: 4: Will affect most installed domains
How will those affected feel about the bug?: 2: A Pain – users won’t like this once they notice it
User Pain: 0.229
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number: 2019032321000261, 2018122421000048, 2018112121000233, 2020030621000933, 2020042821000801, 2020042821000864, 2020072621000406, 2020072321000564, 2020072321000279, 2020071521000025, 2020070821000324, 2020062621000481, 2020070621000784, 2020053121000231
Bug group (optional): Error handling, External feedback
Customer ID:
Max CVSS v3 score:

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Description Johannes Keiser univentionstaff 2018-12-19 16:47:01 CET 
Version: 4.3-2 errata313 (Neustadt)

Internal server error during "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/base.py", line 253, in execute
    function.__func__(self, request, *args, **kwargs)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 318, in _response
    result = _multi_response(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 192, in _response
    return function(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 440, in _response
    return list(function(self, iterator, *nones))
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 286, in _fake_func
    yield function(self, *args)
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 287, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "%PY2.7%/univention/updater/tools.py", line 894, in get_all_available_release_updates
    ucs_version = self.get_next_version(UCS_Version(ucs_version), components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 852, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 591, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>

Role: domaincontroller_master
Comment 1 Johannes Keiser univentionstaff 2019-01-31 15:51:21 CET 
Version: 4.3-1 errata229 (Neustadt)

Internal server error during "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/base.py", line 253, in execute
    function.__func__(self, request, *args, **kwargs)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 318, in _response
    result = _multi_response(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 192, in _response
    return function(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 440, in _response
    return list(function(self, iterator, *nones))
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 286, in _fake_func
    yield function(self, *args)
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 287, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "%PY2.7%/univention/updater/tools.py", line 893, in get_all_available_release_updates
    ucs_version = self.get_next_version(UCS_Version(ucs_version), components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 851, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 590, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>

Role: domaincontroller_master
Comment 2 Johannes Keiser univentionstaff 2019-03-25 13:56:56 CET 
Reported again: Version: 4.4-0 errata0 (Blumenthal)

Interner Server-Fehler in "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/base.py", line 253, in execute
    function.__func__(self, request, *args, **kwargs)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 318, in _response
    result = _multi_response(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 192, in _response
    return function(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 440, in _response
    return list(function(self, iterator, *nones))
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 286, in _fake_func
    yield function(self, *args)
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 287, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "%PY2.7%/univention/updater/tools.py", line 1015, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 972, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 708, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>

Role: domaincontroller_master
Comment 3 Christian Castens univentionstaff 2020-05-14 14:55:21 CEST 
Reported again:

Version: 4.4-3 errata418 (Blumenthal)

Internal server error during "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/univention/management/console/base.py", line 358, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/base.py", line 261, in execute
    function.__func__(self, request, *args, **kwargs)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/decorators.py", line 321, in _response
    result = _multi_response(self, request)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/decorators.py", line 181, in _response
    return function(self, request)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/decorators.py", line 443, in _response
    return list(function(self, iterator, *nones))
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/decorators.py", line 289, in _fake_func
    yield function(self, *args)
  File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/updater/__init__.py", line 286, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "/usr/lib/python2.7/dist-packages/univention/updater/tools.py", line 1016, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "/usr/lib/python2.7/dist-packages/univention/updater/tools.py", line 973, in get_next_version
    assert self.server.access(repo)
  File "/usr/lib/python2.7/dist-packages/univention/updater/tools.py", line 709, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>

Role: domaincontroller_master
Comment 4 Christian Castens univentionstaff 2020-06-12 13:24:40 CEST 
Reported again:

Version: 4.4-4 errata551 (Blumenthal)
Role: domaincontroller_master
Comment 5 Christian Castens univentionstaff 2020-06-12 14:08:35 CEST 
Reported again:

Version: 4.4-4 errata528 (Blumenthal)
Role: domaincontroller_master
Comment 6 Christian Castens univentionstaff 2020-08-07 13:15:17 CEST 
Reported again

Version: 4.4-4 errata652 (Blumenthal)

Error:
Interner Server-Fehler in "updater/updates/query".
Request: updater/updates/query

Role: domaincontroller_backup
Comment 7 Christian Castens univentionstaff 2020-08-07 13:16:19 CEST 
reported again

Version: 4.4-0 errata243 (Blumenthal)

Error:
Internal server error during "updater/updates/query".
Request: updater/updates/query

Role: domaincontroller_master
Comment 8 Christian Castens univentionstaff 2020-08-07 13:17:11 CEST 
Version: 4.4-4 errata587 (Blumenthal)

Error:
Internal server error during "updater/updates/query".
Request: updater/updates/query

Role: domaincontroller_master
Comment 9 Christian Castens univentionstaff 2020-08-07 13:22:58 CEST 
Version: 4.4-5 errata652 (Blumenthal)

Error:
Internal server error during "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/base.py", line 359, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "%PY2.7%/univention/management/console/base.py", line 262, in execute
    function.__func__(self, request, *args, **kwargs)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 321, in _response
    result = _multi_response(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 181, in _response
    return function(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 443, in _response
    return list(function(self, iterator, *nones))
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 289, in _fake_func
    yield function(self, *args)
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 286, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "%PY2.7%/univention/updater/tools.py", line 1006, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 963, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 699, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Network is unreachable

Role: domaincontroller_master

Errno: 859cf5aa665662dc5911c55ccca074e3
Comment 10 Christian Castens univentionstaff 2020-08-07 13:23:37 CEST 
Version: 4.4-3 errata385 (Blumenthal)

Remark: what!

Error:
Internal server error during "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/base.py", line 358, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "%PY2.7%/univention/management/console/base.py", line 261, in execute
    function.__func__(self, request, *args, **kwargs)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 321, in _response
    result = _multi_response(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 181, in _response
    return function(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 443, in _response
    return list(function(self, iterator, *nones))
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 289, in _fake_func
    yield function(self, *args)
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 286, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "%PY2.7%/univention/updater/tools.py", line 1016, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 973, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 709, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Network is unreachable

Role: domaincontroller_master

Errno: 859cf5aa665662dc5911c55ccca074e3
Comment 11 Christian Castens univentionstaff 2020-08-07 13:24:18 CEST 
Version: 4.4-4 errata640 (Blumenthal)

Remark: just went to the software update page.

Error:
Internal server error during "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/base.py", line 359, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "%PY2.7%/univention/management/console/base.py", line 262, in execute
    function.__func__(self, request, *args, **kwargs)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 321, in _response
    result = _multi_response(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 181, in _response
    return function(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 443, in _response
    return list(function(self, iterator, *nones))
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 289, in _fake_func
    yield function(self, *args)
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 286, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "%PY2.7%/univention/updater/tools.py", line 1016, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 973, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 709, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>

Role: domaincontroller_master

Errno: 859cf5aa665662dc5911c55ccca074e3
Comment 12 Christian Castens univentionstaff 2020-08-07 13:25:03 CEST 
Version: 4.4-4 errata648 (Blumenthal)

Error:
Interner Server-Fehler in "updater/updates/query".
Request: updater/updates/query


Role: domaincontroller_slave

Errno: 859cf5aa665662dc5911c55ccca074e3
Comment 13 Christian Castens univentionstaff 2020-08-07 13:25:43 CEST 
Version: 4.4-0 errata142 (Blumenthal)

Traceback(859cf5aa665662dc5911c55ccca074e3):
Internal server error during "updater/updates/query".
Request: updater/updates/query

Role: domaincontroller_master
Comment 14 Christian Castens univentionstaff 2020-08-07 13:26:34 CEST 
Ticket#2019111421000745

Version: 4.4-2 errata350 (Blumenthal)

Traceback(859cf5aa665662dc5911c55ccca074e3):
Internal server error during "updater/updates/query".
Request: updater/updates/query


Role: domaincontroller_backup
Comment 15 Christian Castens univentionstaff 2020-08-07 13:27:17 CEST 
Ticket#2019101621000485

Version: 4.3-3 errata520 (Neustadt)

Remark: Wir bekommen kein Update und kein Upgrade unseres Servers mehr hin.
Es sind keine Apps o.ä. installiert.
Der Updateprozess scheitert. Lt. Logfiels wegen eines Netzwerkfehlers.

Traceback(859cf5aa665662dc5911c55ccca074e3):
Interner Server-Fehler in "updater/updates/query".
Request: updater/updates/query

Role: domaincontroller_master
Comment 16 Christian Castens univentionstaff 2020-08-07 13:27:55 CEST 
Ticket#2019101621000145

Version: 4.4-2 errata287 (Blumenthal)

Traceback(859cf5aa665662dc5911c55ccca074e3):
Internal server error during "updater/updates/query".
Request: updater/updates/query


Role: domaincontroller_master
Comment 17 Christian Castens univentionstaff 2020-08-07 13:28:25 CEST 
Ticket#2019100421000981

Version: 4.4-2 errata298 (Blumenthal)

Traceback(859cf5aa665662dc5911c55ccca074e3):
Internal server error during "updater/updates/query".
Request: updater/updates/query

Role: domaincontroller_master
Comment 18 Christian Castens univentionstaff 2020-08-07 13:28:56 CEST 
Ticket#2019091421000455

Version: 4.4-1 errata243 (Blumenthal)

Traceback(859cf5aa665662dc5911c55ccca074e3):
Internal server error during "updater/updates/query".
Request: updater/updates/query

Role: domaincontroller_master
Comment 19 Christian Castens univentionstaff 2020-08-07 13:29:30 CEST 
Ticket#2019090621000167

Version: 4.4-1 errata251 (Blumenthal)

Traceback(859cf5aa665662dc5911c55ccca074e3):
Internal server error during "updater/updates/query".
Request: updater/updates/query

Role: domaincontroller_master
Comment 20 Christian Castens univentionstaff 2020-08-07 13:30:02 CEST 
Ticket#2019100621000146

Version: 4.4-2 errata291 (Blumenthal)

Traceback(859cf5aa665662dc5911c55ccca074e3):
Internal server error during "updater/updates/query".
Request: updater/updates/query

Role: domaincontroller_master
Comment 21 Christian Castens univentionstaff 2020-08-07 13:30:34 CEST 
Ticket#2019070121000312


Version: 4.4-0 errata168 (Blumenthal)

Traceback(859cf5aa665662dc5911c55ccca074e3):
Internal server error during "updater/updates/query".
Request: updater/updates/query


Role: domaincontroller_master
Comment 22 Christian Castens univentionstaff 2020-08-10 09:49:06 CEST 
Ticket#2020080921000446
Reported again

Version: 4.4-4 errata499 (Blumenthal)

Error:
Internal server error during "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/base.py", line 358, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "%PY2.7%/univention/management/console/base.py", line 261, in execute
    function.__func__(self, request, *args, **kwargs)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 321, in _response
    result = _multi_response(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 181, in _response
    return function(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 443, in _response
    return list(function(self, iterator, *nones))
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 289, in _fake_func
    yield function(self, *args)
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 286, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "%PY2.7%/univention/updater/tools.py", line 1016, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 973, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 709, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Error

Role: domaincontroller_master
Comment 23 Christian Castens univentionstaff 2020-08-19 15:04:17 CEST 
reported again:
Ticket#2020051221001088
Version: 4.4-3 errata587 (Blumenthal)
Role: domaincontroller_master
Comment 24 Christian Castens univentionstaff 2020-08-19 15:38:55 CEST 
reported again:
Ticket#2020052721000757
Version: 4.4-4 errata613 (Blumenthal)
Role: domaincontroller_master
Comment 25 Christian Castens univentionstaff 2020-08-21 09:41:49 CEST 
reported again:
Ticket#2020072221000164
Version: 4.4-4 errata652 (Blumenthal)
Role: domaincontroller_master
Comment 26 Christian Castens univentionstaff 2020-08-27 08:54:42 CEST 
reported again:
Ticket#2020021321000967
Version: 4.4-3 errata433 (Blumenthal)
ConfigurationError: Configuration error: timeout in network connection
Role: domaincontroller_master
Comment 27 Christian Castens univentionstaff 2020-08-27 08:56:31 CEST 
reported again:
Ticket#2020021121000916

Remark: upgrade auf 4.4-3 (von 4.3.x)
dann alle vorhandenen paketaktualisierungen ausgeführt (jeweils ohne fehler... d.h. bei der paketaktualisierung habe ich das nicht verfolgt)

ConfigurationError: Configuration error: Das Netzwerk ist nicht erreichbar

Role: domaincontroller_master
Comment 28 Christian Castens univentionstaff 2021-06-21 09:54:48 CEST 
reported again: 2021061921000223
Version: 4.4-8 errata993 (Blumenthal)

Error:
Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des
konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Configuration error: Das Netzwerk ist nicht erreichbar
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 435, in status
    result['release_update_available'] = self.uu.release_update_available(errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1137, in release_update_available
    return self.get_next_version(UCS_Version(ucs_version), components, errorsto)
  File "%PY2.7%/univention/updater/tools.py", line 1065, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Das Netzwerk ist nicht erreichbar

Role: domaincontroller_master
Comment 29 Christian Castens univentionstaff 2021-06-21 18:01:26 CEST 
reported again: 2021060421000644
Version: 4.4-8 errata987 (Blumenthal) - UCS@school 4.4 v9

Error:
Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des
konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 435, in status
    result['release_update_available'] = self.uu.release_update_available(errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1137, in release_update_available
    return self.get_next_version(UCS_Version(ucs_version), components, errorsto)
  File "%PY2.7%/univention/updater/tools.py", line 1072, in get_next_version
    if not self.get_component_repositories(component, [mm_version], clean=False, debug=debug):
  File "%PY2.7%/univention/updater/tools.py", line 1852, in get_component_repositories
    for server, ver in self._iterate_component_repositories([component], version, version, self.architectures, for_mirror_list=for_mirror_list):
  File "%PY2.7%/univention/updater/tools.py", line 1605, in _iterate_component_repositories
    for ver in self._iterate_versions(struct, version, version, parts, ['all'] + subarchs, server):
  File "%PY2.7%/univention/updater/tools.py", line 1517, in _iterate_versions
    assert server.access(ver)  # patchlevel
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>

Role: domaincontroller_slave
Comment 30 Maximilian Janßen univentionstaff 2021-11-18 12:44:56 CET 
Reported again: 2021102021000347

Error: 
Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des
konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Configuration error: Das Netzwerk ist nicht erreichbar
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 442, in status
    blocking_components = self.uu.get_all_available_release_updates()[1] or set()
  File "%PY2.7%/univention/updater/tools.py", line 1109, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1036, in get_next_version
    releases = list(self.get_releases(self.server))
  File "%PY2.7%/univention/updater/tools.py", line 1001, in get_releases
    _code, _size, data = server.access(None, 'ucs-releases.json', get=True)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Das Netzwerk ist nicht erreichbar
Comment 31 Philipp Hahn univentionstaff 2021-11-18 12:58:21 CET 
Without any more details (IP, netmask, routing, proxy settings, ...) there is nothing we can do: We already provide links for the user to debug it themselves. If they don't bother reading and following them these reports are just SPAM.

Two options:
- remove the feedback link to make it less easy for users to spam us
- include more details by default with the error message
Comment 32 Florian Best univentionstaff 2021-11-18 13:53:57 CET 
(In reply to Philipp Hahn from comment #31)
> Without any more details (IP, netmask, routing, proxy settings, ...) there
> is nothing we can do: We already provide links for the user to debug it
> themselves. If they don't bother reading and following them these reports
> are just SPAM.
Which links to we display where?

> Two options:
> - remove the feedback link to make it less easy for users to spam us
Yes, we should handle this error and just print a user friendly error message without traceback.
Ideally including links which help to analyze or solve the problem.

Doing this can just be done like `raise UMC_Error(_('Human readable error: %s')
 % (exc,))`

> - include more details by default with the error message
not necessarily needed but nice to have.
Comment 33 Maximilian Janßen univentionstaff 2021-11-18 14:40:09 CET 
Reported again: 2021111621000326
Comment 34 Maximilian Janßen univentionstaff 2021-11-18 15:35:46 CET 
Reported again: 2021111421000268
Comment 35 Maximilian Janßen univentionstaff 2021-11-19 11:28:01 CET 
Reported again (slightly diffrent traceback): 2021111621000353


Version: 4.4-8 errata1095 (Blumenthal)

Error: 
Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des
konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 435, in status
    result['release_update_available'] = self.uu.release_update_available(errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1137, in release_update_available
    return self.get_next_version(UCS_Version(ucs_version), components, errorsto)
  File "%PY2.7%/univention/updater/tools.py", line 1036, in get_next_version
    releases = list(self.get_releases(self.server))
  File "%PY2.7%/univention/updater/tools.py", line 1001, in get_releases
    _code, _size, data = server.access(None, 'ucs-releases.json', get=True)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: <urlopen error ('_ssl.c:645: The handshake operation timed out',)>
Comment 36 Maximilian Janßen univentionstaff 2021-11-19 11:38:16 CET 
Reported Again: 2021111521000426
Comment 37 Maximilian Janßen univentionstaff 2021-11-19 11:43:38 CET 
Reported Again: 2021111421000151
Comment 38 Maximilian Janßen univentionstaff 2021-11-19 13:21:14 CET 
Reported again: 2021110521000552
Version: 4.4-8 errata1072 (Blumenthal)

Reported again: 2021102521000491
Version: 4.4-8 errata1072 (Blumenthal)
Comment 39 Maximilian Janßen univentionstaff 2021-11-19 14:05:22 CET 
Reported again: 2021101221000031
Version: 4.4-8 errata1067 (Blumenthal)

Reported again: 2021100621000258
Version: 4.4-8 errata1029 (Blumenthal)
Comment 40 Maximilian Janßen univentionstaff 2021-11-24 15:59:53 CET 
Reported again: 2021083021000163
Version: 4.4-8 errata983 (Blumenthal)


Reported again:
Version: 4.4-8 errata1001 (Blumenthal)

Error: 
Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: There
is a problem with the certificate of the App Center server https://appcenter.software-univention.de. (('_ssl.c:645: The handshake operation timed out',))
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 449, in status
    blocking_apps = update_check.get_blocking_apps(ucs_version=str(result['release_update_available']))
  File "%PY2.7%/univention/appcenter/actions/update_check.py", line 114, in get_blocking_apps
    update.call()
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 220, in call
    return obj.call_with_namespace(namespace)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 226, in call_with_namespace
    result = self.main(namespace)
  File "%PY2.7%/univention/appcenter/actions/update.py", line 78, in main
    if self._download_supra_files(appcenter_cache):
  File "%PY2.7%/univention/appcenter/actions/update.py", line 146, in _download_supra_files
    return self._download_files(appcenter_cache, ['app-categories.ini', 'rating.ini', 'license_types.ini', 'ucs.ini', 'suggestions.json'])
  File "%PY2.7%/univention/appcenter/actions/update.py", line 159, in _download_files
    new_etag = self._download_file(server, filename, cache_dir, etag, ucs_version)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 60, in _func
    raise NetworkError(verbose_http_error(exc))
NetworkError: There is a problem with the certificate of the App Center server https://appcenter.software-univention.de. (('_ssl.c:645: The handshake operation timed out',))

Role: domaincontroller_master
Comment 41 Maximilian Janßen univentionstaff 2021-11-25 13:40:01 CET 
reported again: 2021051821000101
Version: 4.4-8 errata974 (Blumenthal)
Comment 42 Maximilian Janßen univentionstaff 2021-11-25 13:57:33 CET 
reported again: 2021051021000278


Version: 4.4-7 errata968 (Blumenthal)

Error: 
Interner Server-Fehler in "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/base.py", line 359, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "%PY2.7%/univention/management/console/base.py", line 262, in execute
    function.__func__(self, request, *args, **kwargs)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 321, in _response
    result = _multi_response(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 181, in _response
    return function(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 443, in _response
    return list(function(self, iterator, *nones))
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 289, in _fake_func
    yield function(self, *args)
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 286, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "%PY2.7%/univention/updater/tools.py", line 1109, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1072, in get_next_version
    if not self.get_component_repositories(component, [mm_version], clean=False, debug=debug):
  File "%PY2.7%/univention/updater/tools.py", line 1852, in get_component_repositories
    for server, ver in self._iterate_component_repositories([component], version, version, self.architectures, for_mirror_list=for_mirror_list):
  File "%PY2.7%/univention/updater/tools.py", line 1605, in _iterate_component_repositories
    for ver in self._iterate_versions(struct, version, version, parts, ['all'] + subarchs, server):
  File "%PY2.7%/univention/updater/tools.py", line 1517, in _iterate_versions
    assert server.access(ver)  # patchlevel
  File "%PY2.7%/univention/updater/tools.py", line 755, in access
    raise ConfigurationError(uri, 'timeout in network connection')
ConfigurationError: Configuration error: timeout in network connection

Role: domaincontroller_master
Comment 43 Maximilian Janßen univentionstaff 2021-11-26 11:31:37 CET 
reported again: 2021042121000106
Version: 4.4-8 errata958 (Blumenthal)
Comment 44 Maximilian Janßen univentionstaff 2021-11-26 16:59:35 CET 
reported again:

verions:
4.4-7 errata829 - errata 958

tickets:
2021041921000512
2021041121000401
2021040421000381
2021033121000956
2021033021000252
2021032621000457
2021032221000222
2021031721000125
2021030921000953
2021030721000448
2021030721000368
2021030621000253
2021030321000357
2021022721000313
2021022421000613
2021021621000727
2021021621000209
2021022221000073
2021021021000685
2021020521000873
2021020521000202
Comment 45 Maximilian Janßen univentionstaff 2022-01-03 09:26:23 CET 
Reported again: 2021123021000235
Version: 4.4-8 errata1134 (Blumenthal)
Remark: trying to update system , but got error in contacting update server
Comment 46 Maximilian Janßen univentionstaff 2022-02-04 12:47:44 CET 
reported again: 2022020221000626
Version: 4.4-8 errata1173 (Blumenthal)
Comment 47 Maximilian Janßen univentionstaff 2022-05-06 12:11:54 CEST 
reported again: 2022050521000231
same traceback as Comment 30
Remark: Cannot update owncloud server. 
Version: 4.4-8 errata983 (Blumenthal)
Comment 48 Maximilian Janßen univentionstaff 2022-07-06 16:02:17 CEST 
reported again:
2022062021000541: 4.4-8 errata1044
Comment 49 Maximilian Janßen univentionstaff 2022-08-01 16:35:43 CEST 
reported again: 2020090921000828
Version: 4.4-5 errata735 (Blumenthal)
Comment 50 Mika Westphal univentionstaff 2022-11-23 15:35:19 CET 
Reported again: 2022112321000418
Version: 4.4-9 errata1341 (Blumenthal)
Role: domaincontroller_master
Comment 51 Maximilian Janßen univentionstaff 2023-06-20 13:01:58 CEST 
Version: 4.4-9 errata1262 (Blumenthal)
Comment 40
2023060321000179
Comment 52 Maximilian Janßen univentionstaff 2023-07-06 13:31:55 CEST 
Comment 10
2022121521000413 4.4-9 errata1354 (Blumenthal)
2022120321000196 4.4-9 errata1347 (Blumenthal)
2022112421000131 4.4-8 errata1250 (Blumenthal)
2022112321000098 4.4-8 errata1250 (Blumenthal)
Comment 53 Maximilian Janßen univentionstaff 2023-07-06 13:32:56 CEST 
Comment 28
2022121421000317 4.4-8 errata1250 (Blumenthal)
2022120221000698 4.4-9 errata1347 (Blumenthal)
2022112321000105 4.4-8 errata1250 (Blumenthal)
Comment 54 Maximilian Janßen univentionstaff 2023-07-06 13:36:33 CEST 
Comment 10
2022120721000232 4.4-9 errata1347 (Blumenthal)
2022120721000054 4.4-9 errata1250 (Blumenthal)
2022111721000564 4.4-9 errata1341 (Blumenthal)
Comment 55 Maximilian Janßen univentionstaff 2023-07-06 13:38:24 CEST 
Comment 30
2022120521000405 4.4-9 errata1345 (Blumenthal)
2022112321000196 4.4-8 errata1250 (Blumenthal)

Comment 35
2022112421000309 4.4-9 errata1332 (Blumenthal)
2022111721000117 4.4-8 errata1235 (Blumenthal)
2022111521000406 4.4-9 errata1250 (Blumenthal)
2022111421000515 4.4-8 errata1235 (Blumenthal)