Bug 52058 – Self Service reports error while password change, but the change is performed correctly though

Bug 52058 - Self Service reports error while password change, but the change is performed correctly though


Summary:	Self Service reports error while password change, but the change is performed...

Status:	RESOLVED DUPLICATE of bug 52188

Product:	UCS
Classification:	Unclassified
Component:	Self Service
Version:	UCS 4.4
Hardware:	Other Linux

Importance:	P5 normal (vote)
Target Milestone:	---
Assigned To:	UMC maintainers
QA Contact:	UMC maintainers

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Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2020-09-18 12:52 CEST by Marc Schwarz
Modified:	2020-10-09 11:03 CEST (History)
CC List:	3 users (show)

See Also:
What kind of report is it?:	Bug Report
What type of bug is this?:	5: Major Usability: Impairs usability in key scenarios
Who will be affected by this bug?:	1: Will affect a very few installed domains
How will those affected feel about the bug?:	3: A User would likely not purchase the product
User Pain:	0.086
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
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error message (251.32 KB, image/png) 2020-09-18 12:52 CEST, Marc Schwarz	Details
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Description Marc Schwarz

2020-09-18 12:52:36 CEST

Created attachment 10498 [details]
error message

UCS: 4.4-5 errata750                                                                                                                                                                                           Installed: adconnector=12.0 itslearning=3.2 self-service=4.0 self-service-backend=4.0 ucs-to-school-transformer=1.3.2 ucsschool=4.4 v7 ucsschool-kelvin-rest-api=1.1.1                                         Upgradable: ucsschool-kelvin-rest-api 

In some situations, the self service shows a strange error, when changing the pw. The error says, the pw change did not work, but in fact, the password will be updated accordingly, which is very confusing for me and the users of course.

I couldn't find anything reliable in management-console-(web-)server.log, apache logs, etc. Are there ideas where to check? I will add some log-data separately.

Comment 2 Erik Damrose

2020-09-18 12:58:26 CEST

Can you describe how to reproduce the error?

Comment 3 Marc Schwarz

2020-10-09 10:26:12 CEST


*** This bug has been marked as a duplicate of bug 52061 ***

Comment 4 Marc Schwarz

2020-10-09 10:27:30 CEST


*** This bug has been marked as a duplicate of bug 52188 ***

Comment 5 Florian Best

2020-10-09 11:03:58 CEST

(In reply to Marc Schwarz from comment #4)
> 
> *** This bug has been marked as a duplicate of bug 52188 ***

Can you please explain why this is a duplicate?