Bug 53537 – Updater: Configuration error: The network cannot be reached

Bug 53537 - Updater: Configuration error: The network cannot be reached


Summary:	Updater: Configuration error: The network cannot be reached

Status:	NEEDMOREINFO

Product:	UCS
Classification:	Unclassified
Component:	Update - univention-updater
Version:	UCS 4.4
Hardware:	Other Linux

Importance:	P5 normal (vote)
Target Milestone:	---
Assigned To:	UCS maintainers
QA Contact:	UCS maintainers

URL:
Keywords:

Depends on:	55499
Blocks:
	Show dependency tree / graph

Reported:	2021-07-01 12:02 CEST by Riya Bhattacharjee
Modified:	2022-12-16 12:18 CET (History)
CC List:	1 user (show)

See Also:
What kind of report is it?:	Bug Report
What type of bug is this?:	6: Setup Problem: Issue for the setup process
Who will be affected by this bug?:	1: Will affect a very few installed domains
How will those affected feel about the bug?:	5: Blocking further progress on the daily work
User Pain:	0.171
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number:	2021063021000587
Bug group (optional):
Max CVSS v3 score:

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Description Riya Bhattacharjee

2021-07-01 12:02:20 CEST

UCS Version: 4.4-8 errata995 (Blumenthal )

Error establishing a connection to the update server. Please check the proxy or firewall settings, if available. It could also be a problem with the configured DNS server. This is the error message: Configuration error: The network cannot be reached
Request: status

Traceback (most recent call last):
 File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/updater/__init__.py", line 435, in status
   result ['release_update_available'] = self.uu.release_update_available (errorsto = 'exception')
 File "/usr/lib/python2.7/dist-packages/univention/updater/tools.py", line 1137, in release_update_available
   return self.get_next_version (UCS_Version (ucs_version), components, errorsto)
 file "/usr/lib/python2.7/dist-packages/univention/updater/tools.py", line 1065, in get_next_version
   assert self.server.access (repo)
 File "/usr/lib/python2.7/dist-packages/univention/updater/tools .py ", line 771, in access
   raise ConfigurationError (uri, reason)
ConfigurationError: Configuration error: The network cannot be reached
Error when establishing a connection to the update server. Please check the proxy or firewall settings, if available. It could also be a problem with the configured DNS server. This is the error message: Configuration error: The network cannot be reached

Comment 1 Philipp Hahn

2021-07-01 14:57:10 CEST

(In reply to Riya Bhattacharjee from comment #0)
> Error establishing a connection to the update server. Please check the proxy
> or firewall settings, if available. It could also be a problem with the
> configured DNS server. This is the error message: Configuration error: The
> network cannot be reached

This is expected when your network settings are wrong.
Without any further information on the network settings there is nothing more we can do.

(The ticket does not provide any more useful data except an e-mail address of the original submitter - the feedback was sent using the UCS feedback e-mail function on errors.)

PS: We could improve the code it automatically include the failing network settings, e.g. ^interfaces/ and ^repository/online/ UCRV settings.