54132 – AppCenter: Network is unreachable: Configuration Error

Bug 54132 - AppCenter: Network is unreachable: Configuration Error

Summary: AppCenter: Network is unreachable: Configuration Error

Status:	RESOLVED WONTFIX

Alias:	None

Product:	UCS
Classification:	Unclassified
Component:	App Center
Version:	UCS 4.4
Hardware:	Other Linux

Importance:	P5 normal
Target Milestone:	---
Assignee:	App Center maintainers
QA Contact:	App Center maintainers

URL:
Keywords:

Depends on:	55499
Blocks:
	Show dependency tree / graph

Reported:	2021-11-24 12:17 CET by Maximilian Janßen
Modified:	2024-07-04 17:47 CEST (History)
CC List:	2 users (show)

See Also:
What kind of report is it?:	Bug Report
What type of bug is this?:	---
Who will be affected by this bug?:	---
How will those affected feel about the bug?:	---
User Pain:
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number:	2021050121000295, 2021050221000177, 2021050621000562, 2021050821000246, 2021052621000855, 2021052621000962, 2021062921000517, 2021063021000649, 2021070121000059, 2021070121000433, 2021091621000269, 2021090721000071, 2021090321000711, 2022102421000785
Bug group (optional):	Error handling, External feedback
Customer ID:
Max CVSS v3 score:

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Description Maximilian Janßen

2021-11-24 12:17:41 CET

Similar to Bug #53502


Version: 4.4-8 errata1052 (Blumenthal)

Error: 
Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des
konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Configuration error: Das Netzwerk ist nicht erreichbar
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 435, in status
    result['release_update_available'] = self.uu.release_update_available(errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1137, in release_update_available
    return self.get_next_version(UCS_Version(ucs_version), components, errorsto)
  File "%PY2.7%/univention/updater/tools.py", line 1065, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Das Netzwerk ist nicht erreichbar

Role: domaincontroller_master

Comment 1 Maximilian Janßen

2021-11-24 14:13:53 CET

Reported again:
English traceback (easier to find with the search this way)


Version: 4.4-8 errata1043 (Blumenthal)

Error: 
Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message:
Configuration error: Network is unreachable
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 442, in status
    blocking_components = self.uu.get_all_available_release_updates()[1] or set()
  File "%PY2.7%/univention/updater/tools.py", line 1109, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1065, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Network is unreachable

Role: domaincontroller_master

Comment 2 Maximilian Janßen

2021-11-24 14:50:57 CET

Version: 4.4-8 errata1001 (Blumenthal)

Error: 
Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des
konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Configuration error: Das Netzwerk ist nicht erreichbar
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 435, in status
    result['release_update_available'] = self.uu.release_update_available(errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1137, in release_update_available
    return self.get_next_version(UCS_Version(ucs_version), components, errorsto)
  File "%PY2.7%/univention/updater/tools.py", line 1072, in get_next_version
    if not self.get_component_repositories(component, [mm_version], clean=False, debug=debug):
  File "%PY2.7%/univention/updater/tools.py", line 1852, in get_component_repositories
    for server, ver in self._iterate_component_repositories([component], version, version, self.architectures, for_mirror_list=for_mirror_list):
  File "%PY2.7%/univention/updater/tools.py", line 1605, in _iterate_component_repositories
    for ver in self._iterate_versions(struct, version, version, parts, ['all'] + subarchs, server):
  File "%PY2.7%/univention/updater/tools.py", line 1520, in _iterate_versions
    code, size, content = server.access(ver)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Das Netzwerk ist nicht erreichbar

Role: domaincontroller_master

Comment 3 Maximilian Janßen

2021-11-24 15:59:49 CET

Version: 4.4-7 errata971 (Blumenthal)

Error: 
Interner Server-Fehler in "updater/updates/query".
Request: updater/updates/query

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/base.py", line 359, in __error_handling
    six.reraise(etype, exc, etraceback)
  File "%PY2.7%/univention/management/console/base.py", line 262, in execute
    function.__func__(self, request, *args, **kwargs)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 321, in _response
    result = _multi_response(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 181, in _response
    return function(self, request)
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 443, in _response
    return list(function(self, iterator, *nones))
  File "%PY2.7%/univention/management/console/modules/decorators.py", line 289, in _fake_func
    yield function(self, *args)
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 286, in query_releases
    available_versions, blocking_components = self.uu.get_all_available_release_updates()
  File "%PY2.7%/univention/updater/tools.py", line 1109, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1072, in get_next_version
    if not self.get_component_repositories(component, [mm_version], clean=False, debug=debug):
  File "%PY2.7%/univention/updater/tools.py", line 1852, in get_component_repositories
    for server, ver in self._iterate_component_repositories([component], version, version, self.architectures, for_mirror_list=for_mirror_list):
  File "%PY2.7%/univention/updater/tools.py", line 1605, in _iterate_component_repositories
    for ver in self._iterate_versions(struct, version, version, parts, ['all'] + subarchs, server):
  File "%PY2.7%/univention/updater/tools.py", line 1520, in _iterate_versions
    code, size, content = server.access(ver)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Das Netzwerk ist nicht erreichbar

Role: domaincontroller_master

Comment 4 Mika Westphal

2022-10-26 13:58:55 CEST

reported again:
Version: 4.4-9 errata1216 (Blumenthal)

Error:
Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message:
Configuration error: Network is unreachable
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 442, in status
    blocking_components = self.uu.get_all_available_release_updates()[1] or set()
  File "%PY2.7%/univention/updater/tools.py", line 1109, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1036, in get_next_version
    releases = list(self.get_releases(self.server))
  File "%PY2.7%/univention/updater/tools.py", line 1001, in get_releases
    _code, _size, data = server.access(None, 'ucs-releases.json', get=True)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Network is unreachable

Role: domaincontroller_master

Comment 5 Mika Westphal

2022-10-26 14:05:30 CEST

reported again: 2022102421000687
Version: 4.4-9 errata1324 (Blumenthal)

Error:
Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des
konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Configuration error: Das Netzwerk ist nicht erreichbar
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 442, in status
    blocking_components = self.uu.get_all_available_release_updates()[1] or set()
  File "%PY2.7%/univention/updater/tools.py", line 1109, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1065, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Das Netzwerk ist nicht erreichbar

Role: domaincontroller_master

Comment 6 Mika Westphal

2022-10-26 14:52:58 CEST

reported again: 2022102121000281
Version: 4.4-9 errata1324 (Blumenthal)

Error:
Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des
konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Configuration error: Das Netzwerk ist nicht erreichbar
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 442, in status
    blocking_components = self.uu.get_all_available_release_updates()[1] or set()
  File "%PY2.7%/univention/updater/tools.py", line 1109, in get_all_available_release_updates
    ver = self.get_next_version(ucs_version, components, errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1072, in get_next_version
    if not self.get_component_repositories(component, [mm_version], clean=False, debug=debug):
  File "%PY2.7%/univention/updater/tools.py", line 1852, in get_component_repositories
    for server, ver in self._iterate_component_repositories([component], version, version, self.architectures, for_mirror_list=for_mirror_list):
  File "%PY2.7%/univention/updater/tools.py", line 1605, in _iterate_component_repositories
    for ver in self._iterate_versions(struct, version, version, parts, ['all'] + subarchs, server):
  File "%PY2.7%/univention/updater/tools.py", line 1517, in _iterate_versions
    assert server.access(ver)  # patchlevel
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Das Netzwerk ist nicht erreichbar

Role: domaincontroller_master

Comment 7 Mika Westphal

2022-11-18 14:24:24 CET

Reported Again: 2022111821000026
Version: 4.4-9 errata1224 (Blumenthal)
Role: domaincontroller_master

Comment 8 Mika Westphal

2023-03-17 10:37:04 CET

Version: 4.4-9 errata1279 (Blumenthal)

Remark: I am unable to update to the latest version. Am getting errors please advice

Error:
Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message:
Configuration error: Network is unreachable
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 435, in status
    result['release_update_available'] = self.uu.release_update_available(errorsto='exception')
  File "%PY2.7%/univention/updater/tools.py", line 1137, in release_update_available
    return self.get_next_version(UCS_Version(ucs_version), components, errorsto)
  File "%PY2.7%/univention/updater/tools.py", line 1065, in get_next_version
    assert self.server.access(repo)
  File "%PY2.7%/univention/updater/tools.py", line 771, in access
    raise ConfigurationError(uri, reason)
ConfigurationError: Configuration error: Network is unreachable

Role: domaincontroller_master

Comment 9 Mika Westphal

2023-03-17 10:37:38 CET

I forgot the ticket number: 2023031321000512
(In reply to Mika Westphal from comment #8)
> Version: 4.4-9 errata1279 (Blumenthal)
> 
> Remark: I am unable to update to the latest version. Am getting errors
> please advice
> 
> Error:
> Error contacting the update server. Please check your proxy or firewall
> settings, if any. Or it may be a problem with your configured DNS server.
> This is the error message:
> Configuration error: Network is unreachable
> Request: status
> 
> Traceback (most recent call last):
>   File "%PY2.7%/univention/management/console/modules/updater/__init__.py",
> line 435, in status
>     result['release_update_available'] =
> self.uu.release_update_available(errorsto='exception')
>   File "%PY2.7%/univention/updater/tools.py", line 1137, in
> release_update_available
>     return self.get_next_version(UCS_Version(ucs_version), components,
> errorsto)
>   File "%PY2.7%/univention/updater/tools.py", line 1065, in get_next_version
>     assert self.server.access(repo)
>   File "%PY2.7%/univention/updater/tools.py", line 771, in access
>     raise ConfigurationError(uri, reason)
> ConfigurationError: Configuration error: Network is unreachable
> 
> Role: domaincontroller_master

Comment 10 Maximilian Janßen

2023-07-07 16:57:26 CEST

2022120521000138
Version: 4.4-9 errata1347 (Blumenthal)

Comment 11 Jan-Luca Kiok

2024-07-04 17:47:58 CEST

This issue has been filed against UCS 4.4.

UCS 4.4 is out of maintenance and components may have vastly changed in later releases. Thus, this issue is now being closed.

If this issue still occurs in newer versions, please use "Clone this bug" or reopen this issue. In this case please provide information on how this issue is affecting you.