Bug 54133 – There is a problem with the certificate of the App Center server: The handshake operation timed out

Bug 54133 - There is a problem with the certificate of the App Center server: The handshake operation timed out


Summary:	There is a problem with the certificate of the App Center server: The handsha...

Status:	NEW

Product:	UCS
Classification:	Unclassified
Component:	App Center
Version:	UCS 4.4
Hardware:	Other Linux

Importance:	P5 normal (vote)
Target Milestone:	---
Assigned To:	App Center maintainers
QA Contact:	App Center maintainers

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2021-11-24 12:30 CET by Maximilian Janßen
Modified:	2023-07-06 13:22 CEST (History)
CC List:	1 user (show)

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What type of bug is this?:	---
Who will be affected by this bug?:	---
How will those affected feel about the bug?:	---
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Ticket number:	2021090621000313, 2021092021000501, 2021092821000488, 2021111521000417, 2021111421000204, 2021092921000691, 2022101121000362, 2023012321000453, 2023042821000304, 2022122221000151, 2022120421000292, 2022111721000037, 2023010921000141, 2022120221001446
Bug group (optional):	Error handling, External feedback
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Description Maximilian Janßen

2021-11-24 12:30:00 CET

Bug #53502 has a comment with the same traceback (but since that ones about "Network is unreachable" and this one has a certificate issue and this one was reportet multiple times i opened a new one)



Version: 4.4-8 errata1091 (Blumenthal)

Error: 
Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des
konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Es gibt ein Problem mit dem Zertifikat des App Center Servers https://appcenter.software-univention.de.
(('_ssl.c:645: The handshake operation timed out',))
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 449, in status
    blocking_apps = update_check.get_blocking_apps(ucs_version=str(result['release_update_available']))
  File "%PY2.7%/univention/appcenter/actions/update_check.py", line 114, in get_blocking_apps
    update.call()
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 220, in call
    return obj.call_with_namespace(namespace)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 226, in call_with_namespace
    result = self.main(namespace)
  File "%PY2.7%/univention/appcenter/actions/update.py", line 78, in main
    if self._download_supra_files(appcenter_cache):
  File "%PY2.7%/univention/appcenter/actions/update.py", line 146, in _download_supra_files
    return self._download_files(appcenter_cache, ['app-categories.ini', 'rating.ini', 'license_types.ini', 'ucs.ini', 'suggestions.json'])
  File "%PY2.7%/univention/appcenter/actions/update.py", line 159, in _download_files
    new_etag = self._download_file(server, filename, cache_dir, etag, ucs_version)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 60, in _func
    raise NetworkError(verbose_http_error(exc))
NetworkError: Es gibt ein Problem mit dem Zertifikat des App Center Servers https://appcenter.software-univention.de. (('_ssl.c:645: The handshake operation timed out',))

Role: domaincontroller_master

Comment 1 Mika Westphal

2022-10-26 15:10:35 CEST

reported again:
Version: 4.4-9 errata1280 (Blumenthal)
Role: domaincontroller_backup

Comment 2 Mika Westphal

2023-01-27 12:25:07 CET

Version: 4.4-9 errata1362 (Blumenthal)
Role: domaincontroller_master

Comment 3 Maximilian Janßen

2023-06-27 12:43:43 CEST

Fehler beim Verbindungsaufbau zum Update-Server. Bitte überprüfen Sie die Proxy- oder Firewall-Einstellungen, falls vorhanden. Es kann sich sich auch um ein Problem des konfigurierten DNS-Servers handeln. Dies ist die Fehlermeldung: Es gibt ein Problem mit dem Zertifikat des App Center Servers https://appcenter.software-univention.de. ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661))
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 449, in status
    blocking_apps = update_check.get_blocking_apps(ucs_version=str(result['release_update_available']))
  File "%PY2.7%/univention/appcenter/actions/update_check.py", line 114, in get_blocking_apps
    update.call()
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 220, in call
    return obj.call_with_namespace(namespace)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 226, in call_with_namespace
    result = self.main(namespace)
  File "%PY2.7%/univention/appcenter/actions/update.py", line 78, in main
    if self._download_supra_files(appcenter_cache):
  File "%PY2.7%/univention/appcenter/actions/update.py", line 146, in _download_supra_files
    return self._download_files(appcenter_cache, ['app-categories.ini', 'rating.ini', 'license_types.ini', 'ucs.ini', 'suggestions.json'])
  File "%PY2.7%/univention/appcenter/actions/update.py", line 159, in _download_files
    new_etag = self._download_file(server, filename, cache_dir, etag, ucs_version)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 60, in _func
    raise NetworkError(verbose_http_error(exc))
NetworkError: Es gibt ein Problem mit dem Zertifikat des App Center Servers https://appcenter.software-univention.de. ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661))


4.4-9 errata1250 (Blumenthal)
4.4-9 errata1354 (Blumenthal)
4.4-9 errata1262 (Blumenthal)
4.4-9 errata1341 (Blumenthal)