Bug 54520 – Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: Connection reset by peer

Bug 54520 - Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: Connection reset by peer


Summary:	Error contacting the update server. Please check your proxy or firewall setti...

Status:	NEW

Product:	UCS
Classification:	Unclassified
Component:	App Center
Version:	UCS 4.4
Hardware:	Other Linux

Importance:	P5 normal (vote)
Target Milestone:	---
Assigned To:	App Center maintainers
QA Contact:	App Center maintainers

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2022-03-08 12:28 CET by Riya Bhattacharjee
Modified:	2023-07-07 17:17 CEST (History)
CC List:	0 users

See Also:	53848
What kind of report is it?:	---
What type of bug is this?:	---
Who will be affected by this bug?:	---
How will those affected feel about the bug?:	---
User Pain:
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number:	2022030821000221, 2022061021000149, 2022111221000288, 2022111221000181
Bug group (optional):	External feedback
Max CVSS v3 score:

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Description Riya Bhattacharjee

2022-03-08 12:28:40 CET

Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: Connection reset by peer
Request: status

Traceback (most recent call last):
   File "/usr/lib/python2.7/dist-packages/univention/management/console/modules/updater/__init__.py", line 449, in status
      blocking_apps = update_check.get_blocking_apps(ucs_version=str(result['release_update_available']))
   File "/usr/lib/python2.7/dist-packages/univention/appcenter/actions/update_check.py", line 114, in get_blocking_apps
      update.call()
   File "/usr/lib/python2.7/dist-packages/univention/appcenter/actions/__init__.py", line 220, in call
      return obj.call_with_namespace(namespace)
   File "/usr/lib/python2.7/dist-packages/univention/appcenter/actions/__init__.py", line 226, in call_with_namespace
      result = self.main(namespace)
   File "/usr/lib/python2.7/dist-packages/univention/appcenter/actions/update.py", line 87, in main
      if self._download_apps(app_cache):
   File "/usr/lib/python2.7/dist-packages/univention/appcenter/actions/update.py", line 180, in _download_apps
      if self._download_files(app_cache, filenames):
   File "/usr/lib/python2.7/dist-packages/univention/appcenter/actions/update.py", line 159, in _download_files
      new_etag = self._download_file(server, filename, cache_dir, etag, ucs_version)
   File "/usr/lib/python2.7/dist-packages/univention/appcenter/actions/__init__.py", line 60, in _func
raise NetworkError(verbose_http_error(exc))
NetworkError: Connection reset by peer
Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: Connection reset by peer