Bug 54770 - NetworkError: There is a problem with the certificate of the App Center server ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661))
NetworkError: There is a problem with the certificate of the App Center serve...
Status: NEW
Product: UCS
Classification: Unclassified
Component: App Center
UCS 4.4
Other Linux
: P5 normal (vote)
: ---
Assigned To: App Center maintainers
App Center maintainers
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2022-05-18 16:11 CEST by Maximilian Janßen
Modified: 2024-03-11 09:44 CET (History)
2 users (show)

See Also:
What kind of report is it?: Bug Report
What type of bug is this?: ---
Who will be affected by this bug?: ---
How will those affected feel about the bug?: ---
User Pain:
Enterprise Customer affected?:
School Customer affected?:
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number: 2022051221000558, 2022101121000362, 2022092821000601, 2023022221000828, 2023022221001078, 2023052821000161, 2024030921000046
Bug group (optional): External feedback
Max CVSS v3 score:


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Description Maximilian Janßen univentionstaff 2022-05-18 16:11:33 CEST
Version: 4.4-9 errata1235 (Blumenthal)

Error: 
Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: There
is a problem with the certificate of the App Center server https://appcenter.software-univention.de. ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661))
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 449, in status
    blocking_apps = update_check.get_blocking_apps(ucs_version=str(result['release_update_available']))
  File "%PY2.7%/univention/appcenter/actions/update_check.py", line 114, in get_blocking_apps
    update.call()
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 220, in call
    return obj.call_with_namespace(namespace)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 226, in call_with_namespace
    result = self.main(namespace)
  File "%PY2.7%/univention/appcenter/actions/update.py", line 78, in main
    if self._download_supra_files(appcenter_cache):
  File "%PY2.7%/univention/appcenter/actions/update.py", line 146, in _download_supra_files
    return self._download_files(appcenter_cache, ['app-categories.ini', 'rating.ini', 'license_types.ini', 'ucs.ini', 'suggestions.json'])
  File "%PY2.7%/univention/appcenter/actions/update.py", line 159, in _download_files
    new_etag = self._download_file(server, filename, cache_dir, etag, ucs_version)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 60, in _func
    raise NetworkError(verbose_http_error(exc))
NetworkError: There is a problem with the certificate of the App Center server https://appcenter.software-univention.de. ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify
failed (_ssl.c:661))

Role: domaincontroller_master
Comment 1 Mika Westphal univentionstaff 2022-10-27 10:17:07 CEST
reported again
Version: 4.4-9 errata1280 (Blumenthal)
Role: domaincontroller_backup
Comment 2 Mika Westphal univentionstaff 2022-11-11 10:58:12 CET
Version: 4.4-9 errata1250 (Blumenthal)

Error:
Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: There
is a problem with the certificate of the App Center server https://appcenter.software-univention.de. (('_ssl.c:645: The handshake operation timed out',))
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 449, in status
    blocking_apps = update_check.get_blocking_apps(ucs_version=str(result['release_update_available']))
  File "%PY2.7%/univention/appcenter/actions/update_check.py", line 114, in get_blocking_apps
    update.call()
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 220, in call
    return obj.call_with_namespace(namespace)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 226, in call_with_namespace
    result = self.main(namespace)
  File "%PY2.7%/univention/appcenter/actions/update.py", line 78, in main
    if self._download_supra_files(appcenter_cache):
  File "%PY2.7%/univention/appcenter/actions/update.py", line 146, in _download_supra_files
    return self._download_files(appcenter_cache, ['app-categories.ini', 'rating.ini', 'license_types.ini', 'ucs.ini', 'suggestions.json'])
  File "%PY2.7%/univention/appcenter/actions/update.py", line 159, in _download_files
    new_etag = self._download_file(server, filename, cache_dir, etag, ucs_version)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 60, in _func
    raise NetworkError(verbose_http_error(exc))
NetworkError: There is a problem with the certificate of the App Center server https://appcenter.software-univention.de. (('_ssl.c:645: The handshake operation timed out',))

Role: domaincontroller_master
Comment 3 Mika Westphal univentionstaff 2023-02-24 09:51:12 CET
Version: 4.4-9 errata1371 (Blumenthal)

Error:
Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: There
is a problem with the certificate of the App Center server https://appcenter.software-univention.de. ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661))
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 449, in status
    blocking_apps = update_check.get_blocking_apps(ucs_version=str(result['release_update_available']))
  File "%PY2.7%/univention/appcenter/actions/update_check.py", line 114, in get_blocking_apps
    update.call()
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 220, in call
    return obj.call_with_namespace(namespace)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 226, in call_with_namespace
    result = self.main(namespace)
  File "%PY2.7%/univention/appcenter/actions/update.py", line 78, in main
    if self._download_supra_files(appcenter_cache):
  File "%PY2.7%/univention/appcenter/actions/update.py", line 146, in _download_supra_files
    return self._download_files(appcenter_cache, ['app-categories.ini', 'rating.ini', 'license_types.ini', 'ucs.ini', 'suggestions.json'])
  File "%PY2.7%/univention/appcenter/actions/update.py", line 159, in _download_files
    new_etag = self._download_file(server, filename, cache_dir, etag, ucs_version)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 60, in _func
    raise NetworkError(verbose_http_error(exc))
NetworkError: There is a problem with the certificate of the App Center server https://appcenter.software-univention.de. ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify
failed (_ssl.c:661))

Role: domaincontroller_master
Comment 4 Mika Westphal univentionstaff 2023-05-31 12:54:23 CEST
Version: 4.4-9 errata1262 (Blumenthal)

Error:
Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: There
is a problem with the certificate of the App Center server https://appcenter.software-univention.de. (('_ssl.c:645: The handshake operation timed out',))
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 449, in status
    blocking_apps = update_check.get_blocking_apps(ucs_version=str(result['release_update_available']))
  File "%PY2.7%/univention/appcenter/actions/update_check.py", line 114, in get_blocking_apps
    update.call()
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 220, in call
    return obj.call_with_namespace(namespace)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 226, in call_with_namespace
    result = self.main(namespace)
  File "%PY2.7%/univention/appcenter/actions/update.py", line 78, in main
    if self._download_supra_files(appcenter_cache):
  File "%PY2.7%/univention/appcenter/actions/update.py", line 146, in _download_supra_files
    return self._download_files(appcenter_cache, ['app-categories.ini', 'rating.ini', 'license_types.ini', 'ucs.ini', 'suggestions.json'])
  File "%PY2.7%/univention/appcenter/actions/update.py", line 159, in _download_files
    new_etag = self._download_file(server, filename, cache_dir, etag, ucs_version)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 60, in _func
    raise NetworkError(verbose_http_error(exc))
NetworkError: There is a problem with the certificate of the App Center server https://appcenter.software-univention.de. (('_ssl.c:645: The handshake operation timed out',))

Role: domaincontroller_master
Comment 5 Mika Westphal univentionstaff 2024-03-11 09:44:48 CET
2024030921000046  4.4-9 errata1371 (Blumenthal)

Error contacting the update server. Please check your proxy or firewall settings, if any. Or it may be a problem with your configured DNS server. This is the error message: There is a problem with the certificate of the App Center server https://appcenter.software-univention.de. (('_ssl.c:645: The handshake operation timed out',))
Request: status

Traceback (most recent call last):
  File "%PY2.7%/univention/management/console/modules/updater/__init__.py", line 449, in status
    blocking_apps = update_check.get_blocking_apps(ucs_version=str(result['release_update_available']))
  File "%PY2.7%/univention/appcenter/actions/update_check.py", line 114, in get_blocking_apps
    update.call()
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 220, in call
    return obj.call_with_namespace(namespace)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 226, in call_with_namespace
    result = self.main(namespace)
  File "%PY2.7%/univention/appcenter/actions/update.py", line 78, in main
    if self._download_supra_files(appcenter_cache):
  File "%PY2.7%/univention/appcenter/actions/update.py", line 146, in _download_supra_files
    return self._download_files(appcenter_cache, ['app-categories.ini', 'rating.ini', 'license_types.ini', 'ucs.ini', 'suggestions.json'])
  File "%PY2.7%/univention/appcenter/actions/update.py", line 159, in _download_files
    new_etag = self._download_file(server, filename, cache_dir, etag, ucs_version)
  File "%PY2.7%/univention/appcenter/actions/__init__.py", line 60, in _func
    raise NetworkError(verbose_http_error(exc))
NetworkError: There is a problem with the certificate of the App Center server https://appcenter.software-univention.de. (('_ssl.c:645: The handshake operation timed out',))