Bug 37593 – Use user's mail address as sender address

Bug 37593 - Use user's mail address as sender address


Summary:	Use user's mail address as sender address

Status:	CLOSED FIXED

Product:	UCS@school
Classification:	Unclassified
Component:	UMC - Helpdesk
Version:	UCS@school 4.0
Hardware:	Other Linux

Importance:	P5 enhancement (vote)
Target Milestone:	UCS@school 4.0 R2
Assigned To:	Florian Best
QA Contact:	Alexander Kramer

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2015-01-22 16:32 CET by Sönke Schwardt-Krummrich
Modified:	2015-05-11 19:24 CEST (History)
CC List:	2 users (show)

See Also:	38198
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Bug group (optional):	External feedback, Usability
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Description Sönke Schwardt-Krummrich

2015-01-22 16:32:46 CET

Currently the helpdesk module uses the hardcoded sender address 
"ucsschool-helpdesk@$FQDN" and writes the username into the mail body. 

Customers requested that the helpdesk module should use the user's mail primary address as sender address if available, to avoid the manual lookup of mail addresses by the helpdesk staff.

Comment 1 Florian Best

2015-04-17 13:23:58 CEST

If exists, the mailPrimaryAddress is now used as From field so that the helpdesk/staff can directly answer to the mail.

Package: ucs-school-umc-helpdesk
Fix: svn r59786

Comment 2 Alexander Kramer

2015-04-22 13:02:58 CEST

OK - debian / changelog
OK - xml /changelog
OK - If exists, the mailPrimaryAddress is now used as From field so that the helpdesk/staff can directly answer to the mail.
OK - otherwise - "ucsschool-helpdesk@$FQDN"

Comment 3 Florian Best

2015-05-11 19:24:54 CEST

UCS@school 4.0 R2 v1 has been released:
http://docs.univention.de/release-notes-ucsschool-4.0R2v1-de.html

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