Univention Bugzilla – Bug 38198
Extend E-Mails that are send to Helpdesk
Last modified: 2015-05-11 19:24:53 CEST
This is based on a feature request from a UCS@school workshop attendee: The mails send via the helpdesk module should be extended to contain additional information that are important to the helpdesk team: - the affected school - name of the user that sent the mail - a possibility to contact the user that sent the mail (e.g. mail adress, phone number ...) It would be really nice if this information could be automatically retrieved based on the currently logged in user.
(In reply to Michael Grandjean from comment #0) > - the affected school > - name of the user that sent the mail Well, this is already the case. My bad. But it would be an improvement if not the username/uid is submitted, but also the full name (displayName maybe?). Additionally, a contact possibility (mail, phone) might be helpful.
Bug 37593 suggests to set the sender address to the user's mailPrimaryAddress.
The mail body should contain: - school - display name + username - mailPrimaryAddress + mailAlternativeAddress + mail - phone number - problem category - message The mail header should reuse the mailPrimaryAddress if the LDAP attribute is set. Otherwise the module should fall back to the current behaviour. Please also fix the mail encoding if there is an easy fix.
All wanted fields are included. Mail encoding was fixed via Bug #36739. Package: ucs-school-umc-helpdesk Fix: svn r59786
OK - debian/changelog OK - xml /changelog OK - The mail header should reuse the mailPrimaryAddress if the LDAP attribute is set. Absender: Daniel Krause (d.krause1) Schule: DEV School E-Mail-Adresse: d.krause2@school.two, d.krause1@school.two, d.krause3@school.two Telefonnummer: 0815 Kategorie: Hardware Nachricht: Need some help
UCS@school 4.0 R2 v1 has been released: http://docs.univention.de/release-notes-ucsschool-4.0R2v1-de.html If this error occurs again, please use "Clone This Bug".