Bug 50893 – Package ucs-school-selfservice-support as recommendation for self-service in school enviroment

Bug 50893 - Package ucs-school-selfservice-support as recommendation for self-service in school enviroment


Summary:	Package ucs-school-selfservice-support as recommendation for self-service in ...

Status:	NEW

Product:	UCS
Classification:	Unclassified
Component:	Self Service
Version:	UCS 4.4
Hardware:	Other Linux

Importance:	P5 normal (vote)
Target Milestone:	---
Assigned To:	UMC maintainers
QA Contact:	UMC maintainers

URL:
Keywords:

Duplicates:	51469 (view as bug list)
Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2020-03-04 10:31 CET by Dirk Schnick
Modified:	2020-07-21 20:56 CEST (History)
CC List:	5 users (show)

See Also:	50761
What kind of report is it?:	Bug Report
What type of bug is this?:	4: Minor Usability: Impairs usability in secondary scenarios
Who will be affected by this bug?:	2: Will only affect a few installed domains
How will those affected feel about the bug?:	2: A Pain – users won’t like this once they notice it
User Pain:	0.091
Enterprise Customer affected?:
School Customer affected?:	Yes
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number:	2020022121000621, 2020060921000575, 2020041721000581
Bug group (optional):
Max CVSS v3 score:

Attachments
Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.

Description Dirk Schnick

2020-03-04 10:31:22 CET

If the self-service is subsequently installed in a school environment, the ucs-school-selfservice-support package should also be installed.
In return, when installing the school package, system should check whether the self-service package is already installed. If it is already installed, the installation of the package ucs-school-selfservice-support would at least be a recommendation.

Without this package, the self-service is largely unusable in a school environment, since an extreme amount of administration was required.

Comment 1 Dirk Schnick

2020-07-15 16:17:51 CEST

*** Bug 51469 has been marked as a duplicate of this bug. ***

Comment 2 Dirk Schnick

2020-07-15 16:20:08 CEST

Another customer could not use Self Service after an update. The package ucs-school-selfservice-support was not installed and so no school-ou group was whitelisted.

Comment 3 Erik Damrose

2020-07-15 16:22:24 CEST

The following error is given to users once they enter their username and click on the button for requesting a token:

An error occurred
You are not authorized to perform this action.
Server error message:
No contact information is stored for this user. Resetting the password is not possible.

Comment 5 Valentin Heidelberger

2020-07-21 13:19:00 CEST

Please also see bug 50761 and it's comments regarding this package before approaching a fix in the product.