Bug 50893 - Package ucs-school-selfservice-support as recommendation for self-service in school enviroment
Summary: Package ucs-school-selfservice-support as recommendation for self-service in ...
Status: RESOLVED WONTFIX
Alias: None
Product: UCS
Classification: Unclassified
Component: Self Service
Version: UCS 4.4
Hardware: Other Linux
: P5 normal
Target Milestone: ---
Assignee: UMC maintainers
QA Contact: UMC maintainers
URL:
Keywords:
: 51469 (view as bug list)
Depends on:
Blocks:
 
Reported: 2020-03-04 10:31 CET by Dirk Schnick
Modified: 2025-02-05 09:29 CET (History)
5 users (show)

See Also:
What kind of report is it?: Bug Report
What type of bug is this?: 4: Minor Usability: Impairs usability in secondary scenarios
Who will be affected by this bug?: 2: Will only affect a few installed domains
How will those affected feel about the bug?: 2: A Pain – users won’t like this once they notice it
User Pain: 0.091
Enterprise Customer affected?:
School Customer affected?: Yes
ISV affected?:
Waiting Support:
Flags outvoted (downgraded) after PO Review:
Ticket number: 2020022121000621, 2020060921000575, 2020041721000581
Bug group (optional):
Customer ID: 11818
Max CVSS v3 score:

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Description Dirk Schnick univentionstaff 2020-03-04 10:31:22 CET 
If the self-service is subsequently installed in a school environment, the ucs-school-selfservice-support package should also be installed.
In return, when installing the school package, system should check whether the self-service package is already installed. If it is already installed, the installation of the package ucs-school-selfservice-support would at least be a recommendation.

Without this package, the self-service is largely unusable in a school environment, since an extreme amount of administration was required.
Comment 1 Dirk Schnick univentionstaff 2020-07-15 16:17:51 CEST 
*** Bug 51469 has been marked as a duplicate of this bug. ***
Comment 2 Dirk Schnick univentionstaff 2020-07-15 16:20:08 CEST 
Another customer could not use Self Service after an update. The package ucs-school-selfservice-support was not installed and so no school-ou group was whitelisted.
Comment 3 Erik Damrose univentionstaff 2020-07-15 16:22:24 CEST 
The following error is given to users once they enter their username and click on the button for requesting a token:

An error occurred
You are not authorized to perform this action.
Server error message:
No contact information is stored for this user. Resetting the password is not possible.
Comment 5 Valentin Heidelberger univentionstaff 2020-07-21 13:19:00 CEST 
Please also see bug 50761 and it's comments regarding this package before approaching a fix in the product.
Comment 6 Jan-Luca Kiok univentionstaff 2025-02-05 09:29:17 CET 
This issue has been filed against UCS 4.4.

UCS 4.4 is out of maintenance and components may have vastly changed in later releases. Thus, this issue is now being closed.

If this issue still occurs in newer versions, please use "Clone this bug" or reopen this issue. In this case please provide information on how this issue is affecting you.